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Privacy Policy

Last updated: 01/07/2025

At The Highlight Partnership ,we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal information in accordance with UK data protection laws.

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1. Who We Are

We are The Highlight Partnership, a UK-based Bookkeeping and Accounting service provider. Our website is www.highlight-partnership.com

For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the “data controller” of the personal information you provide to us.

 

2. What Information We Collect

We may collect and process the following data about you:

  • Contact details – such as your name, email address, phone number, and business name

  • Account and payment details – if you purchase services from us

  • Communications – including emails and messages you send us

  • Website usage data – such as IP address, browser type, and pages visited (via cookies)

 

3. How We Use Your Information

We use your information to:

  • Provide and manage our services to you

  • Respond to enquiries and provide customer support

  • Process payments and manage billing

  • Send important updates or service information

  • Improve our website and services

We do not sell your data or use it for any unexpected purposes.

 

4. Legal Basis for Processing

We only process your personal data when we have a legal basis to do so. This may include:

  • Contract – processing is necessary for the performance of a contract with you

  • Legal obligation – to comply with a legal requirement

  • Legitimate interests – to run our business effectively (e.g., keeping records)

  • Consent – where you’ve given clear permission (e.g., to receive marketing emails)

 

5. How We Store Your Data

Your data is stored securely using appropriate technical and organisational measures. We retain personal information only as long as necessary to fulfil the purpose it was collected for, or as required by law.

 

6. Sharing Your Information

We may share your data with trusted third parties who help us operate our business, such as:

  • Payment processors

  • Cloud storage providers

  • Professional advisers (e.g. solicitors)

We only share what’s necessary and ensure they handle your data with care.

 

7. Cookies

Our website may use cookies to enhance user experience, monitor site performance, and tailor content. You can manage your cookie preferences via your browser settings.

 

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of incorrect or outdated information

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict how we use your data

  • Withdraw consent where processing is based on consent

  • Data portability (in some cases)

To exercise any of your rights, please contact us using the details below.

 

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact:

The Highlight Partnership
Email: contact@highlight-partnership.com
Phone: 01708 984470
Address: Electric House, Suttons Lane, Hornchurch, RM126RJ

 

10. Complaints

If you are unhappy with how we’ve handled your data, you have the right to complain to the UK’s data protection authority:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk

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